LAHORE : DIG Operations, Lahore, M Faisal Kamran has said that ‘Daily Open Courts’ initiative is significantly improving public access to policing services, ensuring transparency, accountability, and prompt resolution to complaints.
Sharing official data, he revealed that a total of 48,064 applications have been received under the initiative from April 2024 to May 2026. The programme has also achieved 84 per cent public satisfaction rate, reflecting growing confidence of citizens in the police system.
The data shows a consistent rise in public engagement over time. The number of applications increased from just 103 in April 2024 to 432 in May 2024, followed by 519 in June, 621 in July, and 703 in August 2024. The upward trend continued with 780 in September, 898 in October, and 980 in November, reaching 1,093 in December 2024.
In 2025, the initiative gained further momentum, with 1,168 applications in January, 1,298 in February, and 1,430 in March. A sharp increase was observed in subsequent months, with 1,726 in April, 2,136 in May, and 2,597 in June 2025. The figures continued to grow, recording 2,754 in July, 2,784 in August, and peaking at 3,207 in September 2025.
Although minor fluctuations were observed later, public engagement remained strong with 2,667 applications in October, 3,003 in November, 2,802 in December 2025, and 2,997 in January 2026. The initiative recorded 2,610 applications in February, 2,354 in March, 2,860 in April, and reached its highest level of 3,542 applications in May 2026.
Faisal Kamran stated that the steady increase in applications reflects growing public trust and confidence in Lahore Police. He emphasised that citizens are now more willing to approach police authorities directly as they witness effective handling of their complaints.
He added that complaints are heard on the spot during open courts, with immediate directions issued to concerned officers and clear timelines set for resolution. Sensitive cases are personally monitored by senior officials to ensure transparency and justice.
Despite the challenge of handling a large volume of complaints, the DIG said a structured mechanism and dedicated teams are ensuring efficient processing and follow-up of each case.
He urged citizens to continue using the platform, reaffirming that Lahore Police remains committed to public service, professionalism, and continuous improvement through citizen feedback.
The ‘Daily Open Courts’ initiative is being regarded as a key step towards citizen-centric policing, strengthening trust between the public and law enforcement agencies in Lahore.
