Sindh Chief Minister Syed Murad Ali Shah on Wednesday announced the activation of the Sindh Public Complaint Cell (919) to provide citizens with direct access to government officials and ensure prompt resolution of public grievances.
The chief minister said the initiative aims to strengthen public service delivery by ensuring timely action on complaints and utilizing all available resources for public relief. He added that ministers, advisers, special assistants, and government spokespersons have been assigned duties at the complaint cell, where senior officials will be present daily at the Chief Minister’s House to hear public complaints.
According to an official circular, a schedule from April 1 to June 4, 2026, has been issued. Complaints will be received daily from 9am to 5pm, with designated public representatives available to address and resolve issues.
Citizens can also register complaints through toll-free numbers 0800-091915 and landline numbers 021-99202047, 021-99207349, and 021-99207568. The CM said the inclusion of ministers in the complaint cell would make the grievance redressal process faster and more effective, ensuring direct accountability.
A roster has been issued assigning different officials on specific days. On April 1, spokesperson Ghanur Ali Asran and Special Assistant Muhammad Ali Rashid were on duty. Karachi Mayor Barrister Murtaza Wahab and Special Assistant Sarfaraz Rajar are scheduled for April 2, while spokesperson Barrister Arsalan Islam Sheikh and Special Assistant Syed Qasim Shah will serve on April 3.
Subsequent days will see various spokespersons and special assistants attending the complaint cell to hear and resolve public issues, as part of the government’s effort to improve governance and accessibility.
The cell includes ministers Sharjeel Inam Memon, Dr Azra Pechuho, Nasir Hussain Shah, Syed Sardar Shah, Saeed Ghani, Jam Khan Shoro, Ziaul Hassan Lanjar, Muhammad Bakhsh Mehar, Ali Hassan Zardari,
Zulfiqar Shah, Ikramullah Dharejo, Muhammad Ali Malkani, Makhdoom Mehboob-uz-Zaman, Mukesh Kumar Chawla, Riaz Shah Shirazi, Shahina Sher Ali, Tariq Ali Talpur and Muhammad Ismaali Rahoo. It also includes special spokespersons Muhammad Saleem Baloch, Dr. Sham Sundar, Syed Afzal Shah, Liaquat Ali Asrakani, Tanzila Um Habiba, Raza Haroon, Khair Muhammad Sheikh, Amanullah Mehsud, Kulsoom Chandio, Muhammad Ali Bhutto, Hussain Aslam Bhatti, Veerji Kolhi, Faraz Abid Lakhani, Tariq Hassan, Atta Muhammad Pahanur, Dost Muhammad Rahmoon, Babul Khan Bhiyo and Najmi Alam, besides Advisor to the Chief Minister Ehsan Mazari.
