Mayor Karachi and Chairman of the Karachi Water and Sewerage Corporation (KW&SC), Barrister Murtaza Wahab, paid a surprise visit to the corporation’s head office and central call centre on Wednesday, where he reviewed the handling of public complaints, service-delivery processes and the overall performance of the helpline.
During the visit, call-centre officials briefed him on the complaints received regarding water supply, sewerage issues, open manholes and other civic concerns, as well as the pace at which these complaints were being resolved. He also spoke directly with several complainants by phone to confirm whether their issues had been addressed within the promised 24-hour period. Residents expressed satisfaction over the timely resolution of their complaints and praised the improved performance of the KW&SC.
The mayor urged citizens to immediately report any water or sewerage-related issues — especially open manholes or supply disruptions — by calling the helpline 1334, assuring the public that the corporation was committed to addressing complaints within a day. He added that while most complaints were resolved quickly, major problems linked to infrastructure were also being worked on to ensure long-term solutions.
A detailed report presented to the mayor showed that a total of 27,912 complaints were received from across Karachi, out of which 21,060 were resolved within 24 hours, reflecting a timely response rate of more than 75 percent. In Malir, 701 complaints were lodged with 489 resolved; in Korangi, 4,200 complaints were received with 2,524 addressed. District East recorded 7,939 complaints, of which 7,177 were resolved; District South received 1,378 complaints with 1,213 resolved; and District West saw 2,170 complaints with 807 resolved. In Keamari, 982 complaints were received and 812 resolved, while District Central reported the highest volume, with 10,927 complaints received and 8,038 resolved.
Wahab said that providing civic facilities to the people of Karachi remained the administration’s top priority and that all available resources were being utilised to improve service delivery across the city.
