PESHAWAR: Chief Minister Muhammad Sohail Afridi said on Wednesday the timely resolution of citizens’ issues and effective redressal of complaints would serve as key measures of government performance.
He said this while chairing a meeting on the Chief Minister’s Complaint Cell to review complaints received from January to August this year, progress on their resolution, and relief provided to citizens.
The meeting was informed that the Chief Minister’s Complaint Cell received a total of 3,551 complaints through various channels during the eight-month period from January to August 2026.
According to the briefing, 499 complaints were resolved at the Chief Minister’s Secretariat upon receipt, or complainants were provided with the necessary guidance.
A further 498 complaints were found to be non-actionable due to jurisdictional limitations or legal complexities.
The meeting was informed that 2,610 complaints were referred to the relevant provincial departments for necessary action. Of these, 988 complaints resulted in relief, 11 in partial relief, while action on 781 complaints remains underway.
Another 774 complaints were found to be non-actionable as they did not meet the requisite merit or eligibility criteria.
The meeting was informed that land disputes and education-related matters constituted major categories of complaints received through the mechanism. The briefing further noted that 1,090 complaints were received manually, 1,047 through WhatsApp, 687 via email, 343 through phone calls, 273 through Facebook, and 111 through X.
Speaking at the meeting, the chief minister said that the performance of the provincial government would not be judged by the number of meetings held or presentations made, but by the testimony and satisfaction of the people.
He said that effective grievance redressal and meaningful public participation in governance were central to Imran Khan’s vision, adding that the provincial government was advancing this vision through practical measures and institutional mechanisms.
The chief minister said that the future of the provincial government and the bureaucracy was directly linked to public satisfaction.
He added that the timely resolution of citizens’ issues and effective redressal of complaints would serve as key measures of government performance.
Sohail Afridi directed that citizens should be made aware of the relief provided through the Complaint Cell so that more people could benefit from the facility and access the available grievance redressal mechanism.
The meeting reviewed the Peshawar Nursing College incident. Taking serious notice of the incident, the chief minister said that no one would be allowed to take the law into their own hands.
He made it clear that the Khyber Pakhtunkhwa Police would not be allowed to become like the Punjab Police, adding that all those involved in the Nursing College incident would be dealt with strictly in accordance with the law.
The chief minister said that the students of Khyber Pakhtunkhwa were their children, adding that the provincial government would take every possible measure to protect their rights and serve their interests.
The Khyber Pakhtunkhwa chief secretary, while briefing the chief minister, said that a comprehensive public awareness campaign would be launched to inform citizens about the grievance redressal mechanisms available across the province.
